Praesto Logica
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Delete your Praesto account

Praesto is the study and meeting app by Praesto Logica LLC. You can delete your account in the app, or ask us to delete it by email.

In the app

On iPhone, iPad, or Mac

  1. Open Praesto and tap Profile (the person icon).
  2. Scroll to Delete account and tap Delete account…
  3. Read what is erased. Confirm that it is you, as the app asks, and type DELETE.
  4. Tap Delete my account.

In the web app

  1. Open Praesto and select Profile.
  2. Under Delete account, select Delete account…
  3. Read what is erased. Confirm that it is you, as the app asks, and type DELETE.
  4. Select Delete my account.

When your account is deleted, Praesto signs you out and sends you an email to confirm.

By email

Write to [email protected] from the email address on your account, and ask us to delete it. We check that the request is yours, and we finish within 30 days.

What is deleted

Your account and what it holds: your conversations and transcripts, chats and detected questions, notes, practice and review history, uploaded documents, topics and Flow, and your plan and usage. Copies in our encrypted backups are deleted within about 35 days.

If you pay for a plan on our website, deleting your account cancels it. A plan you bought in the App Store is billed by Apple. Cancel it in your Apple account's subscription settings, because deleting your Praesto account does not stop Apple from billing you.

What we keep

A few records stay, as Section 9.2 of our Privacy Policy explains:

  • Content you added to a group conversation stays with that group, with your name removed.
  • Records the law requires us to keep, such as payment records.
  • What we need to prevent fraud, abuse, or security incidents.
  • Counts that carry no identifier, such as how many accounts that joined in a given week have since been deleted.
  • A consent receipt of what you agreed to, kept for up to six years.
  • Our marketing stop list, so that a request to stop marketing email stays in force.
  • Copies of our emails, which our email provider keeps for up to 45 days, and its list of addresses that could not receive our email or marked it as spam.
  • Your deletion request itself, kept for two years as a record that we acted on it.

Questions: [email protected].